Shipping & Delivery
We typically dispatch orders within 24 hours of receiving them. If you need to make any changes to your order, please contact us as soon as possible and we’ll do our best to accommodate your request. Please note that once your order has been dispatched, any modifications will need to follow our returns and refunds policy.
We offer complimentary standard shipping on all orders over $200 within Australia and New Zealand. For orders under this threshold, a flat-rate shipping fee applies based on the size and weight of your items, as well as your delivery location. You can find comprehensive details about our shipping options and rates in our full shipping policy.
Yes, we offer standard international shipping to New Zealand, Singapore, and Malaysia. For deliveries to other countries, please contact us and we’ll provide you with a customised shipping quote.
Absolutely! Once your order has been dispatched, you’ll receive an email confirmation containing the shipping carrier’s details and a tracking URL so you can monitor your delivery progress. If you haven’t received this tracking information within 2 business days of placing your order, please don’t hesitate to contact us.
Yes, sustainability is at the heart of our shipping practices. Our mailing satchels are crafted from biodegradable materials and are fully recyclable. They’re also designed for reuse, making them perfect if you need to return an item to us.
At this time, we operate as an online-only retailer. While we don’t currently have a physical storefront, we’re always exploring opportunities to expand our presence and may establish brick-and-mortar locations in the future.
Orders & Payment
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also offer Buy Now, Pay Later (BNPL) options through Afterpay, Klarna, and Zip. Additionally, we support digital wallet payments via Alipay and WeChat Pay.
Buy Now, Pay Later (BNPL) is a payment service that allows you to purchase items immediately and pay for them in smaller instalments over a predetermined period, typically without interest if payments are made on time. We currently accept Afterpay, Klarna, and Zip as BNPL options. To use any of these services, you’ll need to create an account directly with your chosen provider.
Absolutely. We use Stripe, a trusted and highly secure platform for processing all online payments on our website. Stripe is a PCI Level 1 service provider—the highest level of security certification available in the payments industry. The platform employs advanced security measures including encryption, tokenisation, and real-time fraud detection to safeguard your sensitive payment information.
Occasionally, we may offer products as pre-orders due to shipping delays or when popular items are temporarily out of stock. Pre-order items can be purchased alongside regular in-stock products in a single transaction. If your order includes both in-stock and pre-order items, we’ll dispatch the available items immediately. Once your pre-order item becomes available, we’ll send you an email notification before dispatching it separately.
Pre-ordering guarantees your item will be reserved and dispatched as soon as it becomes available. You’ll also automatically receive a 5% discount on all pre-order items. Additionally, if your order contains both in-stock and pre-order products, you’ll only pay shipping costs once. If your total order value exceeds $200 and you’re shipping within Australia or New Zealand, you’ll qualify for complimentary shipping on the entire order.